Terms And Conditions

1. Wholesale Business Policy

Muhammad Sultan Material And Sons operates strictly as a wholesale supplier of jewellery raw material. All pricing, minimum quantities, and product availability are designed for bulk buyers, shopkeepers, and manufacturers across Pakistan.

2. Product Quality Assurance

Every item is carefully checked before packing to ensure it meets our quality standards. Customers must inspect their order immediately upon delivery and report any issue within the given timeframe.

3. China Polish / Disposable Items

China polish and disposable items may have slight differences in shine, color, or finishing. These variations occur due to factory manufacturing and are not considered defects.

4. Polish Shade Difference

Polish shade may vary slightly from batch to batch. Polish difference is not our responsibility, and such items are not eligible for return or exchange.

5. Broken Item Replacement

If any product arrives broken, customers must report it within 24 hours with clear photo or video proof. Broken items will be replaced only, not refunded.

6. Strict No Refund Policy

Returns are accepted only when the product is:

  • unused
  • undamaged
  • In the original condition
  • Received exactly as delivered

Approved returns will be exchanged with replacement material Refunds are not offered.

7. No Return on Damaged or Used Items

If the item is burnt, bent, broken, scratched, or damaged after delivery, no return or exchange will be accepted.

8. Market Rate Fluctuation

Wholesale prices may change anytime based on market conditions. The rate confirmed at the time of order placement will be considered final.

9. Order Confirmation & Cancellation

Orders are confirmed only after stock verification and payment approval. If incorrect information or incomplete details are provided, Muhammad Sultan Material And Sons reserves the right to cancel the order.